Upon placing an order, you will receive a system-generated confirmation email. For order updates, feel free to contact us. Lead times are listed within the products description. Most items ship within 1-5 business days however some larger items do take longer to process. Please note that posted lead times are estimates and inventory levels change daily. Should an item on your order be momentarily out of stock, we will place your order on hold until that item is available again. For questions about current availability, item specific lead times or lead times for an open order, please contact us
Please contact us should you wish to return an item. Merchandise purchased from Batten Home may be returned, if notified within 48 hours after receiving your order. Returns must be accompanied by original receipt, in original condition and in original packaging. If we are unable to re-stock and resell your return, a 50% restocking fee will apply, so please be careful with your return and make sure it gets to us in such a way that we sent it to you. Once we receive your return we will inspect it and then credit the original card used to make the purchase minus any shipping expenses. Please be advised that you are responsible for shipping the return back to us. Large furniture items being shipped directly from a 3rd party warehouse cannot be returned. View our Return Policy
Sometimes we make a mistake. Sorry! If you purchase an item and we have provided incorrect information in regards to pricing, we will place your order on hold and notify you.
To cancel your order, please contact us as soon as possible. We try and process every order as quickly as possible and will happily cancel each order provided it has not already shipped or been confirmed with the manufacture. If an order has already left one of our warehouses, we unfortunately we have to treat your order as a return. Large furniture items being shipped directly from a 3rd party warehouse cannot be canceled once order is confirmed with a manufacturer.
If your parcel is lost or stolen we will work with the shipping company to help locate and file the appropriate claims to retrieve your package. We are not responsible for lost or stolen packages.
Smaller parcels and small furniture items are typically shipped via USPS, Fed Ex or UPS. Larger items are typically shipped via freight. Our Free Shipping for larger items includes standard curbside delivery. This means the freight company will contact you with and schedule a drop off time with a 4 hour window in which they will arrive. The driver is responsible for taking your items off the truck and placing it in a safe place just outside your home. You will be responsible for unpacking, and placing your new item inside your home along with any packaging materials used to get your order to you safely.
DAMAGES / DEFECTIVE ITEMS / MISSING GOODS:
Damages or missing items must be reported via email within 24 hours of receipt. If you have received an item that has been damaged during shipment, please contact us immediately.
For freight shipments, DO NOT sign for the delivery until you have inspected it and are 100% sure that your order is in perfect condition. Batten Home will not be held responsible for items after they have been delivered and signed for. Your signature indicates that you approved of the condition of the your shipment upon delivery.
If damage is visible, REJECT THE SHIPMENT. Be sure the driver notes the damage and contact us as soon as possible. We will file a damage claim with the carrier, pick up the damaged item, and ship a replacement or replacement parts to you. Replacement lead times are subject to the manufacturer’s availability.
For shipments with visible damage at the time of delivery, PROMPTLY TAKE PHOTOS of the damaged item and the packaging and notify us immediately. DO NOT throw out any packing.
For shipments with concealed damage at the time of delivery, PROMPTLY TAKE PHOTOS of the damaged item and the packaging and notify us within 24 hours. DO NOT throw out any packing.
Please Note: If you have received a damaged product that can be fixed with replacement parts or we have agreed to replace, but choose to return the item rather than accept replacement parts or the replacement, you will be responsible to return the damaged item and will be refunded the amount of your order only, less shipping charges. Any costs associated with shipping the product back to us are the customer’s sole responsibility.
Any order that is in transit and refused is subject to a 50% restocking fees and any shipping expenses incurred.