Select merchandise purchased from Batten Home may be returned for a refund, within 30 days of delivery.

Returns must be pre-authorized emailing us at

Approved returns must be in their factory packaging, brand new and in un-used original condition. All tags, insert and boxes must also be included and be in the same condition. You may inspect your items but any item that has been unpacked and assembled is non returnable.

The following items are non returnable: Sale items, Special orders items, Wallpaper, audio players, rugs, lighting fixtures, Humdakin items, trade orders and orders shipped via Freight or third party warehouses. These orders are not returnable and final sale.

Returns should be properly packed and sent at the customer's expense, to:

4516 Appleton Ave
Jacksonville, Florida 32210

Products that involve assembly are only in the original condition if un-assembled and still in factory packaging. Assembled or partially assembled items are no longer considered to be in original condition and cannot be returned.

All returns must be mailed back at the customers expense and we strongly recommend insuring your goods in the event of carrier damage.  

Any Claim for defective or damaged items must be filed within 48 hours of delivery by e-mailing