Merchandise purchased from Batten Home may be returned for a refund, store credit or exchange within 7 days of delivery.
Items must be in their factory packaging, brand new and in un-used original condition.
Returns must be pre-authorized emailing us at firstname.lastname@example.org or calling
1 (800) 941-1895.
Sale items, Special orders items, Wallpaper, audio players, rugs, lighting fixtures and orders shipped via Freight are not returnable and final sale. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense, to:
740 King St
Jacksonville, Florida 32204
Products that involve assembly are only in the original condition if un-assembled and still in factory packaging. Assembled or partially assembled items are no longer considered to be in original condition and cannot be returned.
Actual cost of shipping item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 48 hours of delivery.