Select merchandise purchased from Batten Home may be returned for a refund, within 7 days of delivery.

Returns must be pre-authorized emailing us at hello@battenhome.co

Returns not pre-authorized will be subject to a 20% restocking fee.

Approved returns must be in their factory packaging, brand new and in un-used original condition. All tags, insert and boxes must also be included and be in the same condition. You may inspect your items but any item that has been unpacked and assembled is non returnable.

The following items are non returnable: Sale items, Special orders items, Wallpaper, audio players, rugs, lighting fixtures, trade orders and orders shipped via Freight or third party warehouses. These orders are not returnable and final sale.

Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense, to:

BATTEN HOME
4516 Appleton Ave
Jacksonville, Florida 32210

Products that involve assembly are only in the original condition if un-assembled and still in factory packaging. Assembled or partially assembled items are no longer considered to be in original condition and cannot be returned.

We do not refund any shipping expenses associated with your order. The actual cost of shipping the item to you will not be credited or refunded and all returns must be mailed back at the customers expense.  

Any Claim for defective or damaged items must be filed within 48 hours of delivery by e-mailing hello@battenhome.co